Time Zone : America/Montreal
Chat Started : Wed, 17 May 2023 20:51:44
(Wed, 17 May 2023 20:51:44) Samsung : Choose the category of support you need:

(Wed, 17 May 2023 20:51:44) Samsung : Card:Card : Please choose one of the following options: Technical Product 
Support, Products & Promotions, Online Order Support, eVoucher Redemption, Sign 
Language Assistance

(Wed, 17 May 2023 20:51:46) anarcat : Technical Product Support
TextPostBack:Technical Product Support

(Wed, 17 May 2023 20:51:50) Samsung : Which Samsung product may we assist you with today?

(Wed, 17 May 2023 20:51:51) Samsung : Card:Card Smartphones, Watches & Galaxy Buds, Tablet, Laptop, TV, AV & 
Projectors , Home Appliance, SmartThings, Samsung Account, Monitor

(Wed, 17 May 2023 20:51:53) anarcat : Tablet
TextPostBack:Tablet

(Wed, 17 May 2023 20:51:57) Samsung : ContactDetailsForm:
Please provide below information to start chat


(Wed, 17 May 2023 20:52:41) anarcat : Name anarcat E-mail register@anarc.at
ContactDetailsPostBack: NAME:anarcat EMAIL:register@anarc.at 
266a800e-ae2d-4a29-90f1-9b3cd278e9ec:true

(Wed, 17 May 2023 20:52:43) Samsung : Thank you for contacting Samsung Canada Technical Support

(Wed, 17 May 2023 20:52:43) Samsung : Kindly note your case no 106408402

(Wed, 17 May 2023 20:52:51) Samsung : All agents are currently assisting others. Your estimated wait time is 5 
Minutes. Thank you for your patience.

(Wed, 17 May 2023 20:52:52) Samsung : For better assistance, please share pictures or bill of sale within this chat

(Wed, 17 May 2023 20:53:08) anarcat : hi, i'd like to flash my samsung tablet s5e with stock firmware, is there a 
place where i can download this and flash it from a linux laptop? thanks

(Wed, 17 May 2023 20:55:14) Samsung : You are connected with Arthur.

(Wed, 17 May 2023 20:55:21) anarcat : hey arthur

(Wed, 17 May 2023 20:55:48) Live Agent : Hi, Thank you for contacting Samsung Canada support. How may I assist you today?

(Wed, 17 May 2023 20:56:14) anarcat : hi, i'd like to flash my samsung tablet s5e with stock firmware, is there a 
place where i can download this and flash it from a linux laptop? thanks

(Wed, 17 May 2023 20:58:41) Live Agent : Please be informed that Samsung doesn't recommend you to install any other 
firmware on the device.

(Wed, 17 May 2023 20:59:05) anarcat : i am aware of this, i am trying to recover a corrupted device at this point, 
and want to install the official firmware

(Wed, 17 May 2023 20:59:12) Live Agent : If you wish you can visit you the nearest service center and get check for it. 

(Wed, 17 May 2023 20:59:31) anarcat : where would be the nearest center in montreal and how much would that cost me?

(Wed, 17 May 2023 21:01:55) Live Agent : Once you visit the service center they will let you know. Please share the 
postal code so that I can help you with service center details.

(Wed, 17 May 2023 21:02:06) anarcat : h2s 3g6

(Wed, 17 May 2023 21:02:17) anarcat : is there a way you can give me a link for stock firmware so i can service this 
myself?

(Wed, 17 May 2023 21:04:20) Live Agent : Thank you for sharing the postal code. 

(Wed, 17 May 2023 21:04:40) Live Agent : Here's the service center details: Samsung Experience Store - Montreal Eaton 
Centre Montreal, Address 677 Saint-Catherine St W, H3B 5K4 Operating Hours 
Monday 10AM-6PM Tuesday 10AM-6PM Wednesday 10AM-7PM Thursday 10AM-7PM Friday 
10AM-7PM Saturday 10AM-6PM Sunday 11AM-5PM Sign language Support is now 
available at this store/service centre Phone Number(514) 600 3811

(Wed, 17 May 2023 21:04:55) Live Agent : You can visit them and check for the possibility. 

(Wed, 17 May 2023 21:05:23) anarcat : is there a way you can give me a link for stock firmware so i can service this 
myself?

(Wed, 17 May 2023 21:06:02) anarcat : this is the internet, surely i do not need to physically walk to a store to 
download a software update for this computing device

(Wed, 17 May 2023 21:07:38) Live Agent : Apologies, We do not have any link to share for the firmware installation. 

(Wed, 17 May 2023 21:08:27) anarcat : this is ridiculous, but thanks for teaching me about the Eaton center