HP Mini 10': the netbook of doom
So I just received this device back from a first, dissimilar, RMA on the HP Mini 210-1C10CA included in this order.
I barely had time to install a functioning operating system that, when trying to turn on the machine again following a shutdown, I had the following error messages:
"The system BIOS has detected a possible issue with cooling fan.
The cooling fan is an important part of a Notebook PC. Operation of a notebook PC for an extended period of time without the cooling fan may result in permanent damage to the notebook PC.
Cooling fan (902)
ENTER – Shutdown
For more information, please visit: www.hp.com/go/techcenter/startup"
The machine is completely dysfunctional. I cannot boot it, enter the BIOS or do anything with it. it could do for a very expensive paperweight, but I have no need for this right now.
I'm writing this as a support request because the "refund" option mysteriously disappeared from the RMA form, and I do not want an exchange right now. I want a refund, I want it now, and I do not want to pay 40$ for shipping again. This is getting really annoying now, and I'm sorry if I'm being a bit impatient now, but it's been almost 2 months after the original order date and I am still stuck with a broken machine.
Please refund me this piece of junk. I also highly recommend you pull those off the shelves, they don't seem to be on par with the quality I am expecting (and have been generally used to) from ncix.com.
I will be waiting for a confirmation and shipping labels from you in the coming days.
Thank you for your understanding,
a.
PS: Here are a few similar cases on HP support forums, at least two of the three were replaced:
http://h30434.www3.hp.com/t5/Hardware/New-Mini-210-black-screen-error/td-p/214330
http://h30434.www3.hp.com/t5/Lockups-Freezes-Hangs/DV8T-System-Bios-issue-with-cooling-fan/m-p/234822
http://h20435.www2.hp.com/t5/HP-Envy-Notebooks/Worst-Laptop-ever/m-p/53920;jsessionid=C817865B225FA1826AB59A28F9E4DB59
Other similar case outside of hp.com:
http://hpg.lithium.com/t5/HP-Envy-Notebooks/Blank-Screen-Problem/td-p/53319/page/4;jsessionid=C33FDC7E2D94780CB2006A1541A96414